This is an automatic translation. The Dutch version is legally binding.

Version 1.0. These Delivery Terms apply to all paid digital services offered via 24werk.com to employers, recruiters, intermediaries and other business users. These Delivery Terms supplement the Terms and Conditions and the Employer Terms of 24werk.com.

Article 1 – Definitions

In these Delivery Terms, the following terms mean: 24werk.com The online job and recruitment platform. Employer Any natural or legal person who uses the paid services of 24werk.com. Service Any paid digital service offered via the platform. Candidate data Contact details and other personal data of candidates made available via the platform. Job package A paid service with which jobs can be posted or promoted. Agreement The agreement between 24werk.com and the employer regarding a paid service.

Article 2 – Applicability

1. These Delivery Terms apply to every purchase and every paid service obtained via 24werk.com.
2. By placing an order, the employer declares to have taken note of these Delivery Terms and to agree to them.
3. Deviations from these Delivery Terms are only valid if confirmed in writing by 24werk.com.

Article 3 – Digital service provision

1. All services of 24werk.com are delivered solely digitally. 2. No physical products are shipped. 3. Delivery takes place via:

• the employer account
• the website
• electronic communication
• email
• other digital features of the platform

4. 24werk.com reserves the right to adjust, expand or change features.

Article 4 – Conclusion of the agreement

1. An agreement is concluded as soon as:

• an order is placed; and
• the payment has been processed successfully. 2. 24werk.com is entitled to refuse an order if:
• there is fraud
• there is misuse
• incorrect data has been provided
• there is reasonable doubt about the lawfulness of the request

3. 24werk.com may require additional verification before delivery takes place.

Article 5 – Delivery of candidate data

1. Employers can obtain access to candidates’ contact details for payment. 2. Delivery is deemed to have taken place as soon as the contact details have been made visible within the employer account. 3. 24werk.com provides solely the data available at the time of delivery. 4. 24werk.com does not guarantee:

• that candidates respond
• that candidates are available
• that candidates are interested in a position
• that candidates enter into employment

5. The purchase of candidate data confers no exclusive right to a candidate. 6. Multiple employers may, depending on the platform’s settings, obtain access to the same candidate.

Article 6 – Delivery of job services

1. Employers can obtain one or more job services. 2. Depending on the chosen package, delivery may consist of:

• publication of jobs
• extension of jobs
• featured placements
• extra visibility
• additional promotional services

3. Delivery takes place after successful payment and activation of the relevant service. 4. The duration of a job is shown at purchase.

Article 7 – Delivery times

1. Delivery in principle takes place immediately after successful payment.
2. If immediate delivery is not technically possible, delivery will take place as soon as reasonably possible.
3. Temporary technical delays give no automatic right to a refund.
4. 24werk.com endeavours to make digital services available within a few minutes.

Article 8 – Prices

1. All prices are shown as published on the platform.
2. Obvious errors or mistakes in price statements are not binding.
3. 24werk.com reserves the right to change prices.
4. Price changes have no effect on agreements already concluded.

Article 9 – Payment

1. Payment must take place via the payment methods offered by 24werk.com.
2. A service is only delivered after payment has been received successfully.
3. In the event of reversals, chargebacks or failed payments, access to services may be limited or withdrawn.
4. Any costs arising from unjustified chargebacks may be recovered from the employer.

Article 10 – Right of withdrawal

1. The services of 24werk.com consist of digital content and digital service provision. 2. By placing an order, the employer expressly consents to immediate performance of the agreement. 3. The employer declares to agree that delivery takes place immediately after payment. 4. Insofar as permitted by law, the right of withdrawal lapses as soon as the digital service has been fully or partially delivered. 5. This applies, among other things, to:

• released candidate data
• activated job packages
• published jobs
• activated promotional services

Article 11 – Refund policy

1. A refund is only possible if a service demonstrably could not be delivered due to a technical fault on the part of 24werk.com.
2. A refund may be considered if:

• payment has been processed successfully but delivery fails entirely
• a candidate profile proves to be unavailable at the time of purchase
• there is a demonstrable double payment. 3. No refund is granted if:
• a candidate does not respond
• a candidate proves to be unavailable
• an employer does not find a suitable candidate
• a job receives insufficient responses
• the service has already been used
• the account has been blocked due to breach of the terms

4. Refund requests are assessed individually.

Article 12 – Availability of services

1. 24werk.com strives for optimal availability of all services. 2. Temporary interruptions may arise due to:

• maintenance
• updates
• malfunctions
• security measures
• force majeure

3. Temporary interruptions give no right to compensation.

Article 13 – Responsibilities of employers

1. Employers are responsible for the lawful use of services obtained. 2. Employers must use candidate data solely for recruitment purposes. 3. Employers must comply with applicable privacy legislation. 4. Employers may not:

• sell
• rent out
• distribute
• make public
• use for marketing purposes

Article 14 – Fraud and misuse

1. In the event of fraud, misuse or breach of the terms, 24werk.com may:

• suspend deliveries
• block accounts
• terminate agreements
• withdraw access to services

2. Deliveries already carried out are not automatically refunded in such cases.

Article 15 – Liability

1. 24werk.com is solely responsible for delivering the agreed digital service. 2. 24werk.com is not liable for:

• decisions of candidates
• decisions of employers
• lost turnover
• missed opportunities
• indirect damage
• consequential damage

3. Insofar as liability cannot be excluded by law, it is limited to the amount paid for the relevant service.

Article 16 – Force majeure

1. 24werk.com is not liable for delays or shortcomings resulting from force majeure. 2. Force majeure includes, among other things:

• internet outages
• cyberattacks
• power failures
• malfunctions at suppliers
• government measures
• natural disasters
• war
• pandemics

Article 17 – Changes

1. 24werk.com reserves the right to amend these Delivery Terms.
2. Amended terms are published on the platform.
3. Continued use of the services counts as acceptance of the amended terms.

Article 18 – Applicable law and disputes

1. These Delivery Terms are governed exclusively by Dutch law.
2. Disputes are submitted to the competent court in the Netherlands.
3. The parties will endeavour to resolve disputes by mutual consultation first.

Article 19 – Contact

For questions about these Delivery Terms you can get in touch via: 24werk.com Email: info@24werk.com. These Delivery Terms take effect on the date of publication on the platform.