This is an automatic translation. The Dutch version is legally binding.

Version 1.0. 24werk.com strives for reliable, transparent and professional service for employers, candidates and other users of the platform. Despite these efforts, it may happen that a user is not satisfied with the service of 24werk.com. This Complaints Procedure describes how complaints can be submitted and handled.

Article 1 – Purpose of this procedure

The purpose of this procedure is to:

• handle complaints carefully
• offer users a clear procedure
• improve service
• resolve disputes amicably as much as possible

Article 2 – Who can submit a complaint?

A complaint can be submitted by:

• candidates
• employers
• recruiters
• visitors to the platform
• other interested parties directly involved in the service of 24werk.com

Article 3 – What can be complained about?

Complaints may relate, among other things, to:

Service

• paid services
• delivery of services
• account features
• technical problems
• customer service

Jobs

• incorrect jobs
• misleading jobs
• discriminatory jobs
• fraudulent jobs

Candidate profiles

• incorrect data
• privacy-related issues
• misuse of data

Payments

• invoices
• payments
• refund requests
• double payments

Other topics

• communication
• accessibility
• security
• compliance with terms

Article 4 – Submitting a complaint

A complaint must be submitted as completely as possible. The complaint preferably contains:

• name of the submitter
• contact details
• date of the incident
• description of the complaint
• any relevant documents or evidence
• the desired solution

Complaints can be submitted via:

Email: info@24werk.com

Article 5 – Acknowledgement of receipt

1. After receiving a complaint, 24werk.com will register it.
2. Where possible, the submitter receives an acknowledgement of receipt.
3. If additional information is needed, 24werk.com may contact the submitter.

Article 6 – Investigation

1. Every complaint is assessed carefully.
2. 24werk.com may request additional information from the parties involved.
3. If necessary, technical data, log files or other relevant information may be examined.
4. If a complaint relates to another user, that user may be asked for a response.

Article 7 – Handling

1. 24werk.com endeavours to handle complaints within a reasonable period. 2. The handling may consist of:

• a substantive response
• an explanation
• correction of an error
• an adjustment of data
• a technical solution
• another appropriate measure

3. The method of handling is determined on the basis of the nature of the complaint.

Article 8 – Complaints about jobs

1. Reports about jobs are assessed on the basis of:

• applicable legislation
• the Terms and Conditions
• the Employer Terms
• the Anti-discrimination Policy

2. If necessary, a job may be temporarily hidden during the investigation. 3. 24werk.com may remove jobs if there is a breach of terms or legislation.

Article 9 – Complaints about candidate profiles

1. Complaints about candidate profiles may relate to:

• identity fraud
• incorrect data
• inappropriate content
• privacy issues

2. 24werk.com may require additional documentation to substantiate such complaints. 3. If necessary, a profile may be temporarily restricted or removed.

Article 10 – Privacy-related complaints

1. Complaints about personal data are handled in accordance with the Privacy Statement. 2. Data subjects can submit requests regarding:

• access
• correction
• erasure
• restriction of processing
• objection

3. 24werk.com handles such requests in accordance with applicable privacy legislation.

Article 11 – Unfounded complaints

1. If a complaint is found to be unfounded, 24werk.com will give reasons for this.
2. Submitting a complaint gives no automatic right to compensation, refund or damages.

Article 12 – Misuse of the complaints procedure

1. The deliberate submission of false, misleading or unfounded complaints is not permitted. 2. In the event of misuse, 24werk.com may take measures, including:

• warnings
• restriction of features
• blocking of accounts
• termination of service

Article 13 – Registration of complaints

1. 24werk.com may register complaints for:

• quality improvement
• analysis
• fraud prevention
• legal purposes

2. Personal data is processed in accordance with the Privacy Statement.

Article 14 – No waiver of rights

Handling a complaint does not automatically constitute an acknowledgement of liability by 24werk.com.

Article 15 – Relationship with other documents

This Complaints Procedure should be read in conjunction with:

• the Terms and Conditions
• the Employer Terms
• the Candidate Terms
• the Delivery Terms
• the Privacy Statement
• the Cookie Statement
• the Disclaimer
• the Anti-discrimination Policy
• the Notice & Takedown Procedure

Article 16 – Changes

1. 24werk.com reserves the right to amend this Complaints Procedure.
2. The most current version is published on the platform.
3. Continued use of the platform counts as taking note of amended versions.

Article 17 – Applicable law

1. This Complaints Procedure is governed exclusively by Dutch law.
2. Disputes are submitted to the competent court in the Netherlands.

Article 18 – Contact

For questions about this Complaints Procedure you can get in touch via: 24werk.com Email: info@24werk.com. This Complaints Procedure takes effect on the date of publication on the platform.